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Metro Pcs Wireless Complaint - Poor Experience dealer
Metro Pcs Wireless Complaint

Metro Pcs Wireless Complaint

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Poor Experience dealer


Business has been poor in my line of work so I thought I would try to open a business of my own.
First I bought a Cell Phone from PCS.
Then I had businesscards made up and magnetic signs for my vehicle. Yhese all displayed my Cell Phone Number. My plan was suppose to be a $45 per month with insurance.

Right from the beginning I started having problems. I couldn't keep a charge on my battery for more than 24 hours. The phone was a very new phone/production wise.

I took it to the store that sold it to me and they said I over charged it, and I needed a new battery. I contacted LG to get a new battery but LG said they didn't carry that battery because it was so new.

I took the phone to a PCS Corporate Store, because I could plainly see I was going nowhere with the PCS Dealer I bought it through. The guy at the Corporate Store named Felix plugged a charger into the charger recepticle and told me my battery was "FINE". Of course I knew it wasn't.

I went to E-bay and I found the battery I needed. My phone was down for another week while waiting for shipment. I got the replacement battery and put it in. I charged it and made sure to only charge it long enough for the sign to read "Battery Fully Charged."

In the meantime I contacted the insurance I had on the phone but they said they didn't insure the batteries.

By this time I had paid for 2 months of phone service and I got very little actual phone time in. I had to charge my phone every 24 hours, because that is
all the battery will hold before it goes dead, and that is with or without any calls. I can just charge it and leave it on the table and it will discharge in 24 hours.

I was due to pay for another month payment on or about Febuary 17th. I'd had enough. I wasn't getting anything accomplished in any way whatswoever. I had called PCS. I had done everything I could possibly think of. If PCS were to go back and look at my phone records they could plainly see that I hardly got any use out of the phone.

I'm going to have to go with a different carrier. I know of no other remedies, and I won't be slandering PCS when I tell others of the truthfulness of my rotten situation and poor customer care in handeling this matter. At least LG sent me a battery for free although it was the wrong one and it wouldn't even fit in my phone but all I've got from PCS is Tet messages telling me how much I owe and when it is due. robmi05@sbcglobal.net


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